Privacy Policy

Last updated: June 19, 2026

Pleiades Housing Alliance ("we," "us," or "our") is a federally incorporated non-profit. We are committed to protecting the privacy and personal information of everyone who visits our website, donates, or otherwise engages with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Information we collect

We only collect personal information that you choose to provide or that is necessary to deliver our services. This may include:

• Contact details, such as your name, email address, and mailing address when you contact us or sign up for updates.
• Donation information, such as your name, billing details, and donation amount when you make a gift. Payment card details are processed by our secure third-party payment provider and are not stored on our servers.
• Messages, the content of any inquiry or message you send us through our forms or by email.
• Website usage data, basic, non-identifying analytics such as pages visited and general location, collected to help us improve the site.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the information or support you request;
• Process donations and send gift acknowledgements;
• Send updates about our work, where you have asked to receive them;
• Understand and improve how our website and programs serve our community; and
• Meet our legal and regulatory reporting obligations.

3. How we protect your information

Our website is served over a secure, encrypted HTTPS connection. We use reputable third-party providers for payment processing and email, and we apply reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission over the internet is ever completely secure, but we work diligently to protect your data.

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers (such as our payment processor or email platform) who help us operate, and only to the extent necessary to perform their services. We may also disclose information where required by law.

5. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and to gather aggregate, anonymized statistics about site usage. You can set your browser to refuse cookies; some features of the site may not function as intended if you do.

6. Your rights and choices

You have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct or update inaccurate information;
• Request deletion of your information, subject to our legal and regulatory record-keeping obligations; and
• Unsubscribe from our communications at any time using the link in our emails or by contacting us.

7. Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law, after which it is securely deleted or anonymized.

8. Children's privacy

Our website is not directed to children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: Info@ph-alliance.org
• Mail: Pleiades Housing Alliance, 103 Stuart Rd, Courtice, ON L1E 2A2, Canada

We respond to all privacy inquiries within two business days.